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Terms & Conditions


Welcome to the Luvyum App, which is owned by Luvyum Ltd (“LUVYUM” or “we”) (Luvyum Ltd, company number: 12941724). Our registered address is 7 St. Botolph’s Court, St Botolph’s Road, Sevenoaks, TN13 3AS.

Luvyum´s mission is to be passionate about increasing food sustainability, supporting local communities and reducing the carbon footprint.

We provide a way for the end user (“Customer”) to purchase their choice of food and other products, either as individual items OR including unspecified products in “Yum Bags” (“Products”) at food stores, restaurants, farmer market, home made, supermarkets, bakeries, hotels, gas stations, etc. (“Stores”) displayed on our platform under respective category.

These terms and conditions (“Terms”) apply to any reservation and sale of the Products which are carried out via Luvyum app (“Platform”).

When placing an Order (as defined below), the Customer accepts these Terms and thus, the Customer is required to review the Terms thoroughly before the Customer places an order on the Platform.

Luvyum’s Privacy Policy, as available at all times on the Platform, shall form an integrated part of these Terms and shall be automatically accepted upon acceptance of these Terms.


The Products are made available for purchase on the Platform, and Customers may order the Products by placing an Order (as defined below) on the Platform.

The Products are order by the Customer when Luvyum confirms through an order confirmation (as defined below).

Once a Customer orders a Product and the Store accepts the Order, the Customer commits to be present at the Store at the agreed Pick-up time while the Store commits to offer the Products, as specified herein. Both parties have a right of cancellation as defined below in sec 8.

Luvyum is solely arranging the sale of Products on the Platform on behalf of a Store, and there shall be no contractual relationship between Luvyum and the Customer with regard to the Products or the sale of Products. Luvyum has no responsibilities in respect of the Products or fulfilment of the agreement between the Store and the Customer.

Luvyum is solely collecting the Purchase Price (as defined below) for the Products on behalf of the Store and is thus merely acting as a payment agent on behalf of the Store.


When placing an order on the Platform, the Customer confirms:

  • To be legally capable of entering into binding agreements,

  • to be a consumer shopping for personal purposes and

  • to be 18 years old and in the possession of a valid debit, credit card or other payment means available for payment on the Platform.

By accepting these Terms, the Customer accepts to receive all relevant information in English. Furthermore, the Customer accepts that all agreements between the Customer and Luvyum and any related information necessary for conducting the Services are stored by Luvyum in accordance with Luvyum’s Privacy Policy.

Furthermore, by accepting these Terms, the Customer accepts to receive emails and text messages related to any orders placed by the Customer. This is required by Luvyum in order to ensure that the Customer receives all essential notifications related to the order.

Luvyum reserves the right to revise and amend the Terms from time to time. The Customer’s order will be subject to the Terms applicable at the time when the Customer placed the order.


Contact Information:

Luvyum Ltd, 7 St. Botolph’s Court, St Botolph’s Road, Sevenoaks, TN13 3AS,

Customer Service:


Luvyum is exclusively arranging the contract between the Customer and the Store and Luvyum has no responsibilities in respect of the Products or fulfilment of the contract between the Store and the Customer.

Luvyum does not, in any way, manufacture, sell, purchase, store, prepare, produce, process, mark, pack, deliver or handle the Products. Luvyum has no responsibility for the fulfilment of the contractual obligations towards the Customer regarding the Products, including the manufacturing, sale, purchase, storage, preparation, production, processing, marking, delivery, quality, ingredients, allergens or handling of the Products, and the compliance with applicable legislation, including with respect to the above, unless Luvyum is explicitly designated as the manufacturer or seller of the Product on the Platform.

The Customer can find information about the Products and a description of the Products on the Platform. This information is only instructive and for the purpose of giving the Customer the best prerequisites for evaluating the available Products before making the order. There may be instances where the Platform is not updated and where the actual product range, stocked items etc. is not as stated on the Platform. In such cases, Luvyum is of no liability. It is the Stores that are responsible for providing information about the Products and to ensure that it is factually accurate and up-to-date. Luvyum does not undertake any such responsibility and, hence, has no liability for the contents of or availability of information regarding the Products.

If the Customer is in doubt about allergy warnings, contents of a dish or any other menu information, the Customer shall confirm with the Store directly before ordering. The Store’s contact information will appear on the Platform. The Customer may always cancel the Order, if the cancelation is due to ingredients, allergens or other labelling related information regarding the Product.

Upon Pick-up of order the Store shall provide the Customer with information regarding list of ingredients, allergens and other labelling related information regarding the Product. Any Products purchased via the Luvyum Platform shall be consumed immediately after pick-up and/or as instructed by the Product Label or the Store. Luvyum will not assume any liability for Customers’ adverse reactions from Products for any reasons, including if consumed inconsistently with the labelling or the information set out in these terms or given directly by the Store.

Luvyum is not liable or responsible for any failure to perform or any delay in the performance of any obligations relating to the Products, including with respect to manufacturing, sale, purchase, storage, preparation, production, processing, marking, delivery, quality, ingredients, allergens or handling of the Products.


A list of active Stores and related offers can be found in the Luvyum app. If the Customer has allowed the app to use location services, the app will track the Customer’s location and the list will show stores near the Customer. Once the Customer has selected the Store and Product, the Customer will be given the opportunity to submit their order by clicking “order”, “place my order” or a similar button.

The list is solely established in consideration of a geographical criteria. The Customer has the possibility to filter the results in consideration of the availability of Products to reserve, of the Pick-up hour, of the nature of Products contained in the Product whether individual item or “Yum Bags”, or as otherwise determined by Luvyum.

The referenced Stores are the ones who are active on the Platform.

The supply of Products on the Platform is only an invitation to the Customer to place a order.

An order made by the Customer via the Platform (“Order”) is considered an order by the Customer to the Store to purchase a Product.

Once the Order shall be accepted by the Store upon the Customer placing the order, the order forms a final and binding agreement between the Customer and the Store about the Customer purchasing the food item on the Luvyum Platform, and the Customer may not terminate, change or cancel the order or agreement after it has been placed through the Luvyum Platform, if and unless they qualify for right of cancellation as described in Clause 8.


Upon receiving the Order, Luvyum will begin processing it by sending the order to the relevant Store. Luvyum will notify the Customer, that the Order has been received (“Order Confirmation”) and is being processed through Luvyum app notification. If notification is not for enable for Luvyu app in mobile then customer shall not received notificaitons. Please note that any confirmation page that the Customer may visit on the Platform merely indicates that the order has been received and is being processed and does not mean that the order has been accepted by the Store.

The Order Confirmation should be saved by the Customer. The Order Confirmation will contain information regarding the order placed by the Customer.

Please note that the Order Confirmation does not mean that the order is accepted, but is merely a confirmation of receipt of the Order. Once the order is accepted by the Store, the Customer will receive a notification of acceptance which means their order is now accepted by the Store (“Accepted Order”). and the customer cannot terminate, change or cancel the order after it has been placed through the Luvyum Platform if and unless they qualify for right of cancellation as described in Clause 8.

If the order is rejected by the Store, then the Customer will be notified of the cancellation of their order through the Luvyum Platform and consequently, we will reimburse you for any payment already made using the same method you used to pay for your order.


The customer cannot terminate, change or cancel the order after it has been placed through the Luvyum Platform if and unless if the cancellation is due to ingredients, allergens or other labelling related information regarding the Product. The decision to use the right to cancellation shall be communicated by the Customer to Luvyum via the Customer Support link in the Platform. If the Customer cancels the Order outside of the rights set out above, the Customer will not be entitled for cancellation or a refund.

If the order is rejected by the Store, then the Customer will receive a cancellation notification from Luvyum or the Store via email and/or SMS/and or a notification from the Platform provided that the contact information provided to Luvyum is correct, and that the Customer has agreed to receiving such notifications. Consequently, we will reimburse you for any payment already made using the same method you used to pay for your order.


Products ordered on the Platform must be picked-up by the Customer at the stated pick-up address (“Pick-up”) and the Customer-selected Pick-up time within the Store Pick-up time window. The Pick-up time will normally be in a time period of 10-30 minutes but can be both shorter and longer. Store description and details about when and where the Products can be picked up will appear on the Platform. If the Customer arrives at the Pick-up address before the specified pick-up time, we ask him or her to please wait outside for the sake of the Store’s guests. Be aware that if the Customer arrives too late, the Store may be closed and/or the Product may be unavailable.

Since the Products are perishable goods, the Store is entitled to sell the Product to another customer if the Customer does not Pick-up the Order within the time selected by the Customer. In this event, Luvyum is entitled to charge the Purchase Price (as defined below) from the Customer.

Upon Pick-up, the Customer shall show his or her Order Confirmation in the Luvyum app to the Store’s employees, after which they will hand out the Products ordered. It is the Customer’s responsibility to ensure that the Order Confirmation in the app can be shown at Pick-up. The Customer is required to make sure that the Products and number of Products handed out correspond to the Customer’s order.


All prices are indicated in the currency of the country in which the Store is located and is including applicable VAT, but may exclude any online payment administration charges, unless otherwise is specified.


Any fees related to the order and payment will be calculated and listed when the Customer places the Order.

Payment for all food items can be made on the Luvyum Platform by credit or debit card, or other payment method made available by Luvyum. Once your order has been placed, your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Luvyum, acting as an agent, on behalf of the Store only.

We are authorised by our Stores to accept payment on their behalf and payment of the price of any food items to us will fulfil your obligation to pay the price to the Store.

If the order is rejected by the Store, then the Customer will be notified of the cancellation of their order through the Luvyum Platform and consequently, we will reimburse you for any payment already made using the same method you used to pay for your order.




The Customer can pay with several brands of debit and credit cards as well as other payment methods made available on the Platform.

If using credit or debit card, the Customer must enter his or her card number, the expiration date and the security code when placing an Order.

Upon placing an Order, the amount stipulated by the Store for the Products (“Purchase Price”) is authorized or reserved at the Customer´s account (depending on the chosen payment method) (“Account”). The Purchase Price is charged at the Customer´s account upon order of the Product. If the order is cancelled in accordance with these Terms, the Purchase Price is cancelled or refunded to Customer.

The Purchase Price is collected by Luvyum from the Customer on behalf of the Store. Luvyum may amend, modify or restructure the payment procedure for its Customers, as it deems reasonable.

The Platform uses PCI compliant Payment Service Providers. Payment by debit or credit card on the Platform is safe and certified by the card issuer. All payments are made through an encrypted internet connection.

Luvyum does not store any debit or credit card information. Such information is handled by the Payment Service Providers. However, such information may be stored by the Payment Service Providers.

If the Customer’s credit card or payment method is rejected when trying to pay for an order, the Customer should verify that the entered information is correct.

If the Customer has corrected the error and the credit card is still rejected, Luvyum recommends that the Customer contacts his or her bank.

Due to standard banking procedures, once the Customer has submitted an Order by use of a credit or debit card and the payment has been authorized, the bank or card issuer will reserve the full amount of the Order. If the Order is subsequently rejected by the Store or cancelled for any other reason in accordance with these Terms, Luvyum will refund the Customer. However, this may take up to 10 working days (or longer, depending on the Customer’s bank or card issuer), and Luvyum does not have authority to make enquiries to a Customer’s bank or card issuer on specific payment issues. The Customer must do so.

By accepting these Terms, the Customer accepts the method of payment set out above and acknowledges and agrees that Luvyum is not responsible or liable to the Customer in relation to the above.


In case of a complaint concerning a Product (including either individual food items or the “Yum Bag” and its contents), the Customer shall address the complaint to the Customer Service of Luvyum before considering any other action. Luvyum will handle all claims (including with respect to the “Yum Bag” and its contents) as Luvyum deems correct and any decision by Luvyum regarding the Product is entirely up to Luvyum.

In the event that the intervention of Luvyum is not to the satisfaction of the Customer, these Terms do not limit the means available to the Customer to resolve the dispute it has with the Store under statutory law. The Services are covered by statutory consumer protection legislation and other statutory legislation regarding purchase of goods and provisions set out herein regarding defects and delays.

All complaints are handled exclusively by Luvyum and the Customer shall direct complaints against Luvyum and not the Store.

The Customer shall verify the content of the Products upon receipt.

In case of a complaint, the Customer shall contact Luvyum via the customer support link on the Platform and provide the requested information and information about the Products and why the Customer is unsatisfied. After receiving the complaint, Luvyum will process the complaint in cooperation with the Store if relevant and the Customer will receive a reply from Luvyum within 10 business days.

In case, the Customer is not satisfied with Luvyum’s reply, the Customer may submit a complaint to the relevant consumer protection authority (in the respective Country of the Store).


In particular (but without limitation), any reviews that the Customer submits through the Platform may not:

  • contain any defamatory, obscene or offensive material;

  • promote violence or discrimination;

  • infringe the intellectual property rights of another person or legal entity;

  • breach any legal duty owed to a third party (such as a duty of confidence);

  • promote illegal activity or invade another’s privacy;

  • give the impression that they originate from us; or

  • be used to impersonate another person or to misrepresent your affiliation with another person.

Luvyum does not control, modify or edit any reviews posted, except that Luvyum is entitled to remove or edit at any time any reviews posted, uploaded or transmitted to the Platform in the event that the review breaches one or more of the prohibitions mentioned above or is otherwise deemed fraudulent.

The reviews contained on the Platform are for information purposes only and do not constitute advice from Luvyum. Reviews reflect the opinions of customers who have ordered through the Platform or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, Luvyum assume no responsibility or liability to any person for any reviews, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that the Customer may encounter in any such reviews.

Luvyum is entitled to store the reviews.

The Customer will not receive compensation or benefits from making reviews through the Platform.

There may be a delay between the filing of the review and the publishing hereof.


Customers are requested to show respect for the Store´s guests and personnel, as well as Luvyum´s personnel.

The Customer is informed that in case of inappropriate behaviour towards the Store, the other customers of the Store or Luvyum, or if the Customer commits a crime against or in the Store in connection with the Service, or violates the code of conduct rules of the Store or Luvyum or any other similar behaviour, Luvyum may, in particular after complaints made by the Store, ban, exclude or suspend the Customer from the Platform and the Services. The intervention of Luvyum does not deprive the Store of the means and rights at its disposal to obtain possible reparations.


Luvyum shall not be liable for losses arising out of or in connection with (i) matters for which an Store bears the responsibility, (ii) faults of third parties or through non-attributable interruption of availability of the Platform; (iii) orders by Customers made using fraudulently obtained payment data or other contractual data (e.g. the “phishing” of credit card data, identity theft etc.); (iv) content of sites to which the Platform links, including the accuracy of the linked sites and the data protection at such site; and (v) similar events as set out under (i) – (iv).

Luvyum is not liable or responsible for any failure or non-compliance with respect to its Services if such failure is caused by circumstances outside Luvyum’s control. Such circumstances may be but is not limited to disruptions in the operation of Luvyum and/or the Store as a result of legislation, acts of state or public authorities, acts of war, terrorism, strikes, physical blockades, lockouts and natural disasters.

Luvyum shall only be liable for direct losses and shall in no event be liable for indirect or consequential losses. In all events, except in the event of fraud or wilful misconduct, Luvyum´s liability is limited to the amount of DKK.

This also applies in respect to product liability.

We have taken every care in the preparation of our website, Platform and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site, Platform or our Service. If we are informed of any inaccuracies on our Site, Platform or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, Platform and our Service, and any website linked to our Site and any materials posted on it.


The Customer may use the Platform and print and download extracts from the Platform for his or her personal non-commercial use on the following basis:

  • The Customer must not misuse the Platform (including hacking or “scraping”).

  • Unless otherwise stated, the copyright and other intellectual property rights in the Platform and in material published on it (including without limitation photographs and graphical images) are owned by Luvyum or Luvyum’s licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Terms, any use of extracts from the Platform other than in accordance with this clause 16 is prohibited.

  • The Customer may not modify the digital or paper copies of any materials that he or she prints in accordance with this clause 16 and the Customer may not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

  • The Customer shall ensure that Luvyum’s status as the author of the material on the Platform is always acknowledged and referenced.

  • The Customer is not allowed to use any of the materials on the Platform or the Platform itself for commercial purposes without obtaining a license from Luvyum to do so.

Except as stated in this clause 16, the Platform may not be used, and no part of the Platform may be reproduced or stored in any other Platform or included in any public or private electronic retrieval system or service, without Luvyum’s prior written permission.


These Terms (and any purchase of Products made hereunder) are subject to the laws of the country in which the Store, from which the purchase is made, is located.

Any dispute arising out of or in connection with these Terms shall – where such dispute cannot be settled amicably – be decided by the courts of the country in which the Store, from which the purchase is made, is located.

Irrespective hereof, the Customer may always submit a complaint to the relevant consumer protection authority applying in the country in which the Store, from which the purchase is made, is located.

17. Data Protection

We process your personal data in accordance with our Privacy Policy which can be found on Luvyum website.



Privacy Policy

Luvyum Limited ("we", "our", "us" or "Deliveroo") is committed to protecting the privacy of all users of our website, or mobile applications (together, the "Sites"). Please read the following privacy policy that explains how we use and protect your information. We are the "data controller" of the information we process, unless otherwise stated.

1. Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details.

2. How We Collect Your Information

We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

We collect information:

  1. when you create an account with us or you change your account settings;

  2. when you place an order with us and during the order process (including for payment and order collection);

  3. when you accept terms and conditions during registration process on Luvyum platform or otherwise you give us your consent to contact you via email, phone, post, message or via our chat function to send you marketing campaigns, or to invite you to participate in surveys about our services, or our partners’ services;  

  4. when you contact us directly via email, phone, post, message; and

  5. when you browse and use our Sites (before and after you create an account with us).

We also collect information from third party sites, such as advertising platforms and our fraud detection provider.

3. Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Sites or make a order through the Luvyum platform, you are asked to provide information about yourself including your name, contact details, address, order details and/or payment information such as credit or debit card information.

We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter or phone.

We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Luvyum mobile application, through your mobile's browser or otherwise.

4. Use Of Your Information

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.

Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

  • to enable us to provide you with access to the relevant parts of the Sites/platform;

  • to supply the services you have requested;

  • to enable us to collect payment from you; and

  • to contact you where necessary concerning our services, such as to resolve issues you may have with your order.

We also process your data where we have a legitimate interest for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

  • to improve the effectiveness and quality of service that our customers can expect from us in the future;

  • to tailor content that we or our third party partners or advertising partners display to you, for example so that we can show you restaurants which are in your area or make sure you see the advertising which is most relevant to you, based on characteristics determined by us;

  • to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible and to provide a positive customer experience;

  • to contact you for your views and feedback on our services or our partners’ services and/or products and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;

  • to send you information by post about our products, services and promotions (if you do not want to receive these, you can let us know by getting in touch (see Contact Details));

  • to analyse your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;

We also process your data to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Luvyum, business partners, or others (including to prevent fraud);

If you submit comments and feedback regarding the Sites/Platform and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live.Where you have chosen to receive push notifications from us through our mobile application, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device or by getting in touch (see Contact Details).

We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with partners that we think you will prefer, or to let you know about special offers or products which we think you may be interested in. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see 'Your Rights' section below for more information.

Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. You can find out more information about these balancing tests by contacting us using the details above.

Where we are under a legal obligation to do so we may use your information to create a record of your order(s) and comply with any legal obligation or regulatory requirement to which we are subject.

5. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy on our website.

6. Direct Marketing

Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email, post or phone. You can control your marketing preferences by contact through customer support:

7. Retention Of Your Information

We will not retain your information for any longer than we think is necessary.

Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;

  • legal obligation(s) under applicable law to retain data for a certain period of time;

  • statute of limitations under applicable law(s);

  • our legitimate interests where we have carried out balancing tests (see section on 'How we use your personal information' above);

  • (potential) disputes; and

  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

8. Disclosure Of Your Information

The information we collect about you will be transferred to and stored on our servers located on AWS platform. We are very careful and transparent about who else your information is shared with.

We share your information with third party service providers which provide services on our behalf. The types of third party service providers whom we share your information with include for example:

  • Payment providers (including online payment providers and fraud detection providers);

  • IT service providers (including cloud providers);

  • Partners;

  • Customer support; and

  • Marketing and advertising partners.

Luvyum will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;

  • in order to enforce our contractual terms with you and any other agreement;

  • to protect the rights of Luvyum, partners, or others;

  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police or for health and safety purposes.

International transfers of data:

  • In some cases the personal data we collect from you might be processed outside the European Economic Area ("EEA") such as the countries in which Luvyum operates (which are set out on These countries may not have the same protections for your personal data as the EEA has. However, we are obliged to ensure that the personal data that is processed by us and our suppliers outside of the EEA is protected in the same ways as it would be if it was processed within the EEA. There are therefore certain safeguards in place when your data is processed outside of the EEA.

  • We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  1. your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;

  2. we use the EU approved Standard Contractual Clauses; and

  3. where your personal data is transferred to third party providers based in the US, data may be transferred to them if they have self-certified under the Privacy Shield framework in relation to the type of data being transferred, which requires them to provide similar protection to personal data shared between the EU and the US.

Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the EEA.

9. Security

We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

10. Your Rights

Subject to applicable law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend, or delete your information, or that we restrict the processing of such information by contacting us as indicated below.

You may have the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes across different service providers.

Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

You can object by changing your marketing preferences, disabling cookies as set out in sections 5 and 6 above or by getting in touch (see Contact Details).

11. Changes To Our Privacy Policy

Any changes to our privacy policy will be posted to the Sites and, where appropriate, we may notify you of the changes for example by email or push notification.

This privacy policy was last updated: 09/11/2020

12. Complaints

If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF


Luvyum Limited, 7 St. Botolph’s Court, St Botolph’s Road, Sevenoaks, TN13 3AS, United Kingdom

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